FAQs
How long will my order take to arrive?
Orders are processed in 1–3 business days. Delivery usually takes 5–12 business days after shipment, depending on the item and your location. Most orders arrive within about two weeks of ordering. You will get an email with tracking as soon as your order ships. International orders ship from the United States and take longer than US delivery, and customs processing can add time.
How much is shipping?
US shipping is always free on every order. There is no minimum and no shipping charge at checkout for US orders. We also ship to 29 other countries: Canada is a $17.38 flat rate, and the United Kingdom, most of Europe, Japan, South Korea, Singapore, Australia, New Zealand, Mexico, Brazil, South Africa, the United Arab Emirates, Israel, and India are a $29.99 flat rate. International delivery takes longer and any customs duties or taxes are the buyer's responsibility. If your country does not appear at checkout, we are not able to ship there yet.
Where do orders ship from, and where do you ship to?
Every order ships from a warehouse inside the United States, and we ship to the United States plus 29 other countries (Canada, the United Kingdom, Australia, New Zealand, Germany, France, Ireland, the Netherlands, Belgium, Spain, Italy, Portugal, Sweden, Norway, Denmark, Finland, Austria, Switzerland, Poland, Czechia, Japan, Singapore, South Korea, Mexico, Brazil, South Africa, the United Arab Emirates, Israel, and India). International orders ship from the United States and take longer than US delivery, and customs processing can add time. Import duties and taxes are the buyer's responsibility and are not collected at checkout, so they may be charged on delivery.
What is your return policy?
30-day returns on unused items — email us and we’ll sort it.
How do I track my order?
You’ll get tracking by email as soon as your order ships.
Can I change or cancel my order?
Contact us as soon as possible through the Contact page. If your order hasn't shipped yet, we'll do our best to change or cancel it. Once it has shipped, the return policy above applies.
What payment methods do you accept?
All major cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is checkout secure?
Checkout is encrypted and we never see your card details.
What if my item arrives damaged or defective?
Contact us within 30 days of delivery with your order number and a photo of the problem. We’ll send a replacement or a full refund at no cost to you.
Can I return something if I changed my mind?
Yes — unused items in original packaging can be returned within 30 days of delivery. Contact us first for the return address; you’ll cover return shipping, and we refund once the item arrives and is checked.
How long does a refund take?
Once your return is approved or received, refunds land on your original payment method within 5-10 business days.
Why create an account?
An account makes checkout faster, keeps your orders and tracking in one place, and gets you member-only promos. Your 10% welcome code (WELCOME10) is one per customer — an account keeps yours tied to you.
How do I contact you?
Through the Contact page on this site, or by messaging the Next Gear HQ Facebook page. We read every message and usually reply within 1–2 business days.
Is Next Gear a real store I can trust?
Yes — Next Gear is a real online store. Orders ship from warehouses in the United States, US shipping is free, tracking is emailed when your order ships, returns are accepted within 30 days (see the returns policy for details), and checkout is secure through Shopify.