Returns & Refunds — Next Gear

We want you to be happy with your order. If something isn't right, here's how we handle it.

Start a return within 30 days

Contact us within 30 days of delivery through our Contact page with your order number, and we'll walk you through the next steps. Please don't send anything back before contacting us — returns need to go to the right warehouse address, which we'll give you.

Damaged, defective, or wrong item — free

If your item arrives damaged, defective, or isn't what you ordered, we'll make it right at no cost to you: a replacement or a full refund. We may ask for a quick photo or video of the problem so we can process it faster. In many cases you won't need to ship the item back.

Changed your mind

If you don't love it, you can return unused items within 30 days of delivery. Items must be unused, unworn, and in their original packaging. You'll cover the return shipping cost, and we'll refund you once the item arrives back and is checked. Refunds go to your original payment method within 5-10 business days of approval.

Items that can't be returned

For health and safety reasons, opened personal-care products (creams, oils, cosmetics) and opened pet treats can't be returned — unless they arrived damaged or defective, in which case the free replacement or refund above applies.

Order never arrived

If tracking hasn't updated for 14 days, or your order hasn't arrived within 30 days of ordering, contact us — we'll track it down, reship it, or refund you.

Exchanges

Need a different size or color? Contact us and we'll arrange an exchange the same way as a return.

Questions anytime: reach us through the Contact page — we reply within 1-2 business days.